Shipping & Returns

Shipping
We are responsible for the shipping fee. Free shipping!

For delivery, we use EMS for delivery. We will provide you with tracking numbers immediately upon shipment.
Track website: http://www.ems.com.cn/english-main.jsp

Usually, goods will be shipped out 1-2 days after receiving the order. Please allow around 5-10 working days for dispatch.

Cancellation
If you wish to cancel your order, please email us ASAP.

Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be canceled.

Shipping Fees Note
Items are processed and shipped Monday-Friday excluding holidays.

Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery.

They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive.

Customers are entirely responsible for ensuring the receipt of the package, and http://www.uk-canadagoosejackets.com will not be responsible for returned orders due in part to customer negligence.

Return
To return an item, please email us and inform us of the reason. We will then provide you with further instructions.

Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.

Goods must be returned within 8 days of receipt date – unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 20% re-stocking/processing fee and return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.

Exchange
To exchange a product, pls email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number, and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.

Note:
Postage is not refundable.

20% handling fee will be deducted from the refund.

If the items are Non-quality Problems, customers need to add 20% postage for exchange delivery fees.

The return may take one to two weeks to process and at least one billing cycle for the credit to appear on your account.

To contact customer service for questions to obtain Return Authorization, please email us. Repack your unworn item in the original packaging.

Include a reason code on the packing slip for each item you wish to return.

Include the packing slip in the shipment, and keep a copy for your records.

Fill out your return address information on the

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